Customer Service Lead Job Opening

Time:     Full-time – 35 hours per week                              Salary:  $18-$21/hour
Benefits:     Health insurance, paid vacation, holidays and personal days
Hours:       9 or 10 am - 4 or 5 pm, Mon - Fri, some flexibility
Location:  400 Lodi Street, Syracuse, NY (near Northeast side of Syracuse)

Posted:      June 16 – Application Deadline: Rolling process, open until filled.

OVERVIEW
For decades, SCW has created quality, beautiful, agitational artwork, imagery and products to support feminist and progressive movements. We are part of a national community of activists, organizers and artists, and pride ourselves on a collaborative work environment and commitment to a “long-haul” vision of social change work. We are in a period of growth as people across the country rise up against the threat of fascism. 

We are looking for a dynamic, creative person to join our customer service team to help us meet the political  moment, and prepare for the future. 

RESPONSIBILITIES
*  Coordinate SCW’s customer service work
*  Assist customers in the store, on the phone and online
*  Find creative solutions to customer concerns
*  Enter orders into our Shopify webstore software
*  Participate in transition to a worker cooperative
*  Partner with Operations Manager to oversee part-time customer service staff, train and              supervise seasonal staff (fall) 
*  Share in broader office and online tasks, errands
*  Manage wholesale customer relationships, including day to day contact and orders.

REQUIREMENTS
*  Good people skills - in-person, on the phone and online
* Strong written communication skills
* Reliable, responsible and accountable
* Flexible and able to multi-task effectively 
* Accurate and detail-oriented
* Computer proficiency (office, email, web) and ability to learn new software (such as Shopify)
* Commitment to social justice movements
* Work well under pressure/deadlines
* Able to act independently and as part of a team

SCW is a national social justice publisher selling across North America to retail and wholesale customers through our website and print catalogs.  SCW’s ten person staff is creative, hard-working, fun-loving and committed to making a difference in the world.

Please send resume and DETAILED cover letter explaining how this position is a good fit for your experience and talents as soon as possible to Max Mimaroglu. 

315-474-1132 x24 
Syracuse Cultural Workers, 400 Lodi St., Syracuse, NY 13203

SCW IS AN AFFIRMATIVE ACTION AND EQUAL OPPORTUNITY EMPLOYER